Support questions answered from ShiftCare's own content.
ShiftCare builds care management software for disability and aged care providers. Its bots answer support questions from its knowledge base.
ShiftCareRecreated example
Answer this customer's question from our knowledge base and support content.
Reads the questionFrom a customerChat
Searches the support contentHelp articles and guidesKnowledge base
Writes the answerFrom what it foundDocuments
Answer ready for the customer
Knowledge basebehind every support answer
2 jobscustomer support and a staff assistant
Custom MCPconnector for ShiftCare Brain
What they set up
Care providers ask the same questions in different words, and the answers already sit in ShiftCare's help content.
One goal covers customer questions, answered from the knowledge base. A second bot, ShiftCare Brain, connects to internal systems through a custom MCP connector, so staff can ask about them in plain English.
- Team
- Customer support
- Bots
- Support, and ShiftCare Brain for staff
- Connected to
- Knowledge base and internal systems, through MCP
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