For support teams

An AI customer support agent that answers from your documents

Xagent is an AI customer support agent for teams that answer the same questions every day. It searches the help documents you upload, drafts replies in Gmail or Outlook and can sit in a chat widget on your site. You describe the job in plain language and read the plan before the tools start.

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Task planExample
YouA customer says their order arrived damaged. Find our returns policy, look up the order and draft a reply.
1Read the customer's messageDone
Gmail
2Find the returns policyDone
Knowledge base
3Look up the orderRunning
MCP server
4Draft the replyNext
Gmail

AI agent customer service: where the agent works

The same agent can sit in four places.

Your support inbox

Starts when a new Gmail message arrives, then reads and drafts in Gmail or Outlook.

A chat widget

Embed an agent in your site or product as a chat widget. Telegram works as a channel too.

Your own app

Call an agent from your own software through the API.

Your own product

Build agent features into your product with the SDK.

What an AI customer support agent takes on

Answers from your documents

Searches the help pages, policies and price lists you upload and writes the answer.

Knowledge base

Draft replies

Writes a reply for a person to read, using the passage it found.

GmailOutlook

Sorting a shared inbox

Sorts a shared inbox so people see the important messages first, using the categories and urgency rules you write.

GmailOutlook

Pulling out the details

Finds the order number, invoice number or account name in the message.

Gmail

Summaries of long threads

Gives the next person a short account of what has happened so far.

Gmail

Chat on your site

Answers visitors in a chat widget, from the same documents.

Chat widgetKnowledge base

Handover notes

Writes a short note when a case moves to another team.

GmailDocuments

Reply guides

Reads your reply guide and drafts in the same tone.

Knowledge baseGmail

An example run: what customers keep asking, and what is missing

The support lead at Tidewater Appliances, a made-up company, wants to know where the help centre falls short.

Run logExample
YouEvery Monday, list the questions customers asked most last week and tell me which ones our help documents do not answer.
  1. Gmail
    Reads last week's messagesReturns the support threads from the past seven days.
  2. Knowledge base
    Checks each question against the help documentsReturns the passage that answers it, or nothing.
  3. Documents
    Writes the gap reportLists the top questions and marks the ones with no matching passage.
  4. Gmail
    Drafts the note to the leadPuts the report in a draft addressed to the support lead.
Result handed back. Save it as an agent and schedule it for Monday mornings.

The Support role and its two templates

The Support role ships in every workspace. It answers questions from your knowledge base and drafts replies.

Two templates start from it. The support chatbot template answers questions from your documents. The inbox manager template sorts a shared inbox so people see the important messages first.

  • Upload your help documents once
  • Connect Gmail or Outlook
  • Change the instructions in plain language

Before you switch it on

Two guides to read while you set the first one up.

AI email triage for a shared inbox

Categories, owners and a test on past mail before the agent touches new messages.

Read the guide

How to give an agent company documents

How the knowledge base works and what to upload.

Read the guide

What an AI customer support agent costs in Xagent

Pro is US$59 a month and includes a 3 GB knowledge base. Team is US$299 a month with a 15 GB knowledge base and priority support. Enterprise is talk to sales. Every plan lets you bring your own LLM key. See the pricing page for the full list.

AI customer support agent: frequently asked questions

Can Xagent answer customer questions on its own?

Xagent drafts replies from your documents. Who reads a draft before it goes out is a process your team sets up. Keep a person in charge of anything about money, contracts or complaints.

What do I need before I start?

Your help documents and policies in a form you can upload, and a Gmail or Outlook account for the agent to work in. A short list of the questions you see most helps you check the first results.

Can I add a chat widget to my website?

Yes. Agents can be built into your own products through the API, a chat widget and the SDK.

Which helpdesk or ticketing tools does Xagent connect to?

The native connectors cover Google, Microsoft, Meta and LinkedIn. A helpdesk or ticketing system connects through an MCP server, which someone technical sets up once.

How do I see what the agent did?

Every tool call and result shows while a task runs, with the token count, and each run keeps logs and traces.

Keep reading

Xagent for operations

Month-end checks, onboarding packs and weekly reports.

The Xagent AI agent platform

Knowledge, connectors, models and triggers in one workspace.

Xagent pricing

Pro, Team and Enterprise in full.

Give it the questions your team answers twice.

Book a demo and bring your help documents. We will point Xagent at them and ask it a few real questions.

Book a demo